Wednesday, September 04, 2013

Zoom 5341J cable modem - how to access event log

I have a Zoom 5341J.  I believe these particular URLs are only valid with this model.

For the Zoom 5341G or 5341H try (I'm not sure what information is available on that page).

Zoom 5341J
To log into the Zoom 5341J modem and see information use the URL:

You should then be prompted to log in.
Enter your credentials if you set them otherwise the defaults are username: admin and password: password

Once logged in you should be at a page addressed like this:

Now put this URL in your browser's address bar and hit enter:

I've had it take me back to the login screen and then the RgConnect.asp page before.  I just put the URL for RgEventLog.asp in again and it will work.

You should then be able to see logging information.  It should look something like this:

If you are reading this because you are troubleshooting an issue with your DOCSIS 3 modem
these links may help (thank you to the The Volpe Firm blog):
DOCSIS Basics Tutorial Series

here's another example of information on this site Timeout Descriptions (T1,T2,T3,T4)

Cable Modem Status Information
See what Downstream SNR, Downstream Power, Upstream SNR, Upstream Power are, and their recommended levels, here:
Cable modem signal levels (


Anonymous said...

Best information yet...thanks!!!

Anonymous said...

A friend directed me here in order to get to my error logs. These steps were clear and precise. Thank you.